As a UX Design student at UX Design Institute, you are asked to complete a number of research activities that will provide you the right insights to create a new and improved airline website or app.

Trooblemommy is the result of that research process; usability testing, depth interviews, surveys, bench-mark studies, customer journeys, flow diagrams, prototypes, and wireframes helped me to gather and organize enough data to make certain improvements in an already ok product.

and add some other interesting possible features.